Refund policy

Hex and Honey — Return & Refund Policy

Last Updated: October 8, 2026

At Hex and Honey, we want you to love every little treasure you discover. If something isn’t quite right with your order, we’re here to help.

30-Day Return Requests

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must generally be:

  • Unused, unworn, and in its original condition
  • In its original packaging, with tags attached where applicable
  • Accompanied by proof of purchase
  • Eligible for return based on the product type and applicable return conditions

Because Hex and Honey works with multiple fulfillment partners, return arrangements may vary by product. Not every item is eligible for a change-of-mind return.

How to Request a Return

To begin a return request, email us at hello@hexandhoneyshop.com with:

  • Your order number
  • The item you wish to return
  • The reason for your return
  • Photos, if the item arrived damaged, defective, or incorrect

We will review your request and provide instructions if your return is approved.

Please do not send items back without receiving return authorization.

Approved returns may be directed to Hex and Honey or to the appropriate fulfillment partner. We will provide the correct return address privately by email.

Change-of-Mind Returns

If you change your mind about an eligible purchase, you may request a return within 30 days of delivery.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Items must meet the return eligibility requirements.
  • Original shipping charges are generally nonrefundable, except where required by law.
  • We recommend using a trackable shipping service.

Return shipping arrangements and eligibility will be confirmed before you send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hello@hexandhoneyshop.com

Include your order number, a description of the issue, and clear photos of the item and packaging when available.

We will review the problem and work toward an appropriate resolution, which may include a replacement, refund, or another remedy.

If a return is required because of a verified damaged, defective, or incorrect item, you will not be responsible for the return shipping cost.

Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws.

Items That May Not Be Eligible for Return

For hygiene, safety, or product-specific reasons, certain items may not be eligible for change-of-mind returns, including:

  • Opened or used beauty and personal care products
  • Personalized or custom-made products
  • Perishable goods
  • Gift cards
  • Items marked final sale, where permitted by law
  • Products that have been worn, used, damaged after delivery, or are missing required packaging or tags

These exclusions do not override any rights you may have regarding defective, damaged, or incorrectly supplied products.

If you’re unsure whether an item is eligible, please contact us before purchasing.

Exchanges

We cannot guarantee direct exchanges because product availability and fulfillment arrangements may vary.

If you would like a different size, color, or product, please contact us. We will help determine the available options.

Refunds

Once an approved return has been received and inspected, when a return is required, we will notify you of the refund decision.

If approved, your refund will be issued to your original payment method, generally within 10 business days after approval.

Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since we confirmed your refund was issued, please contact us.

Lost or Delayed Orders

If your order appears lost or is significantly delayed, please email hello@hexandhoneyshop.com with your order number.

We will investigate the shipment and work with the fulfillment partner to determine an appropriate resolution.

Contact Us

For questions about returns, refunds, or your order, contact:

Hex and Honey
Email:hello@hexandhoneyshop.com

A Little Sweet. A Little Wicked.