Shipping policy
Hex and Honey — Shipping Policy
Last updated: October 12, 2026
Shipping Costs
Shipping charges and available delivery options are displayed at checkout before you pay. Costs vary by the products ordered, fulfillment partner, and delivery destination.
Orders containing products from different fulfillment partners may include separate shipping charges. Any applicable free-shipping offer will be reflected at checkout; it may not apply to every product or shipment.
Processing and Delivery
Processing time is the time needed to prepare your order before shipment. Transit time begins after the carrier receives your package.
Processing and delivery times vary by product, fulfillment partner, and destination. Please review any shipping information on the product page and the delivery estimates shown at checkout before ordering. If you need an item by a specific date, contact us before purchasing.
Business days are Monday through Friday, excluding holidays. Delivery estimates are not guaranteed arrival dates. Holidays, weather, carrier disruptions, and other circumstances may cause delays.
Separate Shipments
Items in the same order may ship separately and arrive on different dates. Each shipment may have its own tracking number.
Tracking
When tracking information becomes available, we will provide it by email. Carrier tracking may take time to update after a shipping label is created.
Delivery Destinations
Available shipping destinations and options are shown at checkout. Some products may have destination restrictions.
Address Changes and Cancellations
Please check your delivery address carefully before placing your order. If you notice an error or need to request a cancellation, contact us promptly. Changes and cancellations may not be possible once processing or shipment has begun.
Delayed, Missing, or Damaged Orders
If your shipment is significantly delayed, appears lost, or arrives damaged, email us with your order number and relevant details. We will investigate with the fulfillment partner and carrier and help arrange an appropriate resolution.
Returns and Refunds
Please review our Return and Refund Policy for return eligibility, instructions, and refund information.
Contact
For shipping questions or help with your order:
thehexandhoneyshop@gmail.com